Welcome to Vanov Technology Online Shop. These terms and conditions govern your use of our platform and the purchase of our products. By accessing or using our services, you agree to comply with the following terms:

1. Product Availability

1.1. Our products are exclusively available for purchase and delivery within Timor-Leste.
1.2. Orders outside Timor-Leste will not be processed.

2. Delivery Terms

2.1. Delivery Coverage:
We deliver to all locations within Timor-Leste.
2.2. Delivery Charges:
Delivery fees are calculated based on the distance from our location in Aituri-Laran, Taibessi, Dili to the delivery address.
2.3. Delivery Timeframe:
Orders are typically delivered within 1–7 business days, depending on the location and product availability.

3. Pricing and Payments

3.1. Currency:
All prices are listed in US Dollars (USD).
3.2. Payment Methods:
We accept cash payments, bank transfers, and mobile wallet transactions. Payment must be completed before the product is dispatched.
3.3. Price Changes:
Prices are subject to change without prior notice. However, the price confirmed at the time of purchase will remain valid for that order.

4. Order Processing

4.1. Order Confirmation:
Orders are confirmed only after payment verification.
4.2. Order Cancellation:
Customers can cancel orders within 24 hours of placing them. After this period, cancellations are not permitted.
4.3. Product Availability:
If a product is out of stock after the order is placed, customers will be notified, and a refund or alternative product option will be provided.

5. Return and Refund Policy

5.1. Returns are accepted within 7 days of delivery for defective or incorrect products.
5.2. Products must be returned in their original condition and packaging, along with proof of purchase.
5.3. Refunds are processed within 7–14 business days after the returned product is inspected.

6. Warranty

6.1. Warranty terms vary depending on the product and manufacturer.
6.2. Warranty claims must be accompanied by the original invoice and product warranty card.

7. Customer Support

7.1. Support Hours:
Support is available Monday to Friday, 9:00 AM to 5:00 PM.
7.2. Contact:
For assistance, contact us via email at support@vanov.tl or phone at 77992125.

8. Privacy and Security

8.1. Customer information is collected solely for order processing and improving our services.
8.2. Personal data will not be shared with third parties except as required by law.
8.3. Secure payment gateways are used to protect customer financial information.

9. Limitation of Liability

9.1. Vanov Technology Online Shop is not liable for delivery delays caused by natural disasters, roadblocks, or unforeseen circumstances.
9.2. We are not responsible for product misuse or damage caused by the customer.

10. Intellectual Property

10.1. All content, including logos, product descriptions, and images, are the intellectual property of Vanov Technology Online Shop and cannot be used without written permission.

11. Amendments

11.1. These terms and conditions are subject to change without prior notice.
11.2. Continued use of our services after amendments constitutes acceptance of the updated terms.

Acceptance of Terms

By placing an order with Vanov Technology Online Shop, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For any questions or clarifications, please reach out to us at support@vanov.tl.

Terms and Conditions