Return Policy Page

  • Eligibility for Returns

    • Returns are accepted within 14 days of purchase for defective or damaged items.
    • Products must be in their original packaging with proof of purchase.
  • Non-Returnable Items

    • Software, downloadable products, and clearance items are not eligible for return.
  • Process

    • To initiate a return, contact us at support@vanov.tl or call 77992125.
    • Approved returns will be processed within 7-10 business days of receiving the item.
  • Vanov Technology Online Shop - Explore our online store today and experience technology tailored to your needs!

    Welcome to Vanov Technology Online Shop, Timor-Leste's premier destination for high-quality computer and network equipment. Based in the heart of Aituri-Laran, Taibessi, Dili, we are committed to providing top-notch technology solutions to meet the growing needs of individuals, businesses, and organizations across the region.

    Our extensive product catalog features world-renowned brands, including Dell, HP, Asus, Cisco, Lenovo, Mikrotik, CCTV, Apple, and Synology, ensuring you have access to the best and most reliable equipment in the market. Whether you’re setting up a home office, upgrading your IT infrastructure, or enhancing network security, Vanov Technology has you covered.

    We take pride in delivering exceptional customer service, offering expert advice, and ensuring a seamless shopping experience for all our customers.